REFERENCE  & INFORMATION SERVICES (RIS) basically facilitate the contact between the library clientele and information sources. The process could take place either in-person or through telephone or electronic media. The UNZA Library Reference & Information Services is responsible for those library operations, which entail regular, direct contact between library personnel and library users. The major functions of RIS are;

• to provide direct personal service to the library’s users,
• to guide and help clientele in finding information/research sources they need in all formats,
• to support University’s instructional program through formal and informal library instruction,
• and to offer users access to materials available in other libraries.
• Presentation of Seminars & Tutorials

This service is personal assistance provided by members of the reference staff to library users in pursuit of information.  Libraries. Undergraduate students are assisted in finding resources to complete their assignments.  We also help in the use of the Online Library Catalog and other resources available on line.